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Terms and Conditions


Welcome to the Kristina Fidelskaya Website (“Website“). By entering our Website, you agree to these terms and conditions (“Terms“). Please review these carefully prior to making any purchases. By using this site you agree to comply with these Terms.

Kristina Fidelskaya is an online service of Kristina Fidelskaya FZ-LLC, a company with limited liability, incorporated under the laws of the United Arab Emirates, at address:Dubai Design District, Building 07, Floor 1, Office B103, Dubai, PO Box 8569, United Arab Emirates(“Kristina Fidelskaya”) for the purpose of the sale of clothing, accessories and other items (“Products“)

Great care has been taken to ensure that the Products displayed on our website resemble those one would encounter in a store shopping experience. However, color and clarity may vary from device to device used to access the Website, and therefore Kristina Fidelskaya cannot guarantee that the Product is a mirror image of that which was viewed online.

In order to be able to make purchases through the Website, you will be requested to register. The information sought will allow Kristina Fidelskaya to handle your transaction efficiently and effectively.

As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence.

The Website is available only to individuals who meet the Kristina Fidelskaya terms of eligibility, who have been issued a valid payment card, i.e., credit/debit card, and who have authorized Kristina Fidelskaya to process a charge or charges on their credit/debit card in the amount of the total purchase price for the item(s).

By making an offer to purchase merchandise, you authorize Kristina Fidelskaya to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization, and to allow individual purchase transactions.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

Kristina Fidelskaya may use the information you provide to conduct suitable anti-fraud reviews, and the agency involved may keep a record of that information.

We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.

In case your personal information changes, please notify us by contacting Customer Care at the following email:

Kristina Fidelskaya may modify these Terms at Kristina Fidelskaya’s  sole discretion. If you do not agree to the changes to these Terms, you should stop using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us will not affect that order unless Kristina Fidelskaya is required to make the change by law.

The Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.



When you make a purchase through the Kristina Fidelskaya website, you are offering to buy Products for the price stated and subject to these Terms. All orders are subject to acceptance and availability.

Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your method of payment.

The Website features Products that have been carefully selected for sale however all products are subject to availability from our showroom. Once a Product has sold out it will be taken off the Website at the earliest opportunity. There may be occasions due to circumstances beyond Kristina Fidelskaya’s control where a Product is not available. If a Product you have ordered goes out of stock before we confirm acceptance of your order, then Kristina Fidelskaya shall not be liable to you for being unable to provide that Product.

If such a situation arises, then we shall notify you as soon as possible and attempt to source the named item or an alternative on your behalf. If this is unsuccessful, we will process a refund of any unavailable Products made. In the event that you have multiply Products in your order and the above is not possible, we will continue to ship the remaining items unless we receive email notification before dispatch that you no longer wish to proceed with your order.

Unless otherwise notified, Kristina Fidelskaya’s acceptance of your order occurs, and a contract is formed only when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, and where the reasons are outside Kristina Fidelskaya’s control that may result in you having not received that email in a timely manner.

If you require any information regarding your order(s), please contact Customer Care on +971 (4) 5521070 during our office hours of 9:00 am till 6:30 pm (GMT+4) seven days a week or email at:

Kristina Fidelskaya may not accept your order if:

  • an item you have ordered is out of stock.
  • Kristina Fidelskaya is unable to obtain authorization for your payment.
  • Kristina Fidelskaya identifies a product or pricing error.

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

We accept payments online using Visa and MasterCard credit/debit card in AED.



Please note, that we can only exchange items for a different size and only within 10 days after you have received your goods.

Please contract Kristina Fidelskaya, and Kristina Fidelskaya will issue you a Return Number (RN). In doing so please specify the new size you require. If you wish to exchange your item for an alternative style or an item of a different category we suggest that you return it, receive a refund and purchase the new item separately.

Your refund will be credited to the original purchaser’s credit/debit card and will exclude shipping costs (with the exception of faulty items), which Kristina Fidelskaya deducts to cover the cost of our collection service.

Customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, and therefore duties and taxes may be applicable again.



Kristina Fidelskaya retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to Kristina Fidelskaya if payment is refunded.

Risk of loss or damage of the Product(s) will pass to you upon delivery.



If you require help when ordering or would like to provide feedback on our service, please email us at You may also call us on +971 (4) 5521070, between the office hours of 9:00 am and 6:30 pm (GMT+4) 7 days a week.

If you would like to contact a Customer Care Representative about shipping or delivery enquiry, please e-mail to


Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

Sometimes we will advertise on third party websites. The cookies are also used to help Kristina Fidelskaya and its advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. Examples of these advertisers include Google (including Google-owned DoubleClick for paid advertising on and LinkShare.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of the Website. By using the Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.



All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (“Content“) is the property of Kristina Fidelskaya, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.

The trademarks, logos, and service marks displayed on the Website (collectively, “Trademarks“) are the registered and unregistered marks of Kristina Fidelskaya, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trademark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Kristina Fidelskaya.

Except as set forth in the limited license in the section entitled “Limited License” below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without prior written consent of Kristina Fidelskaya.

For the avoidance of doubt, Kristina Fidelskaya does not make any warranty or representation in respect of any other trademark and all the trademarks presented at the Website belong to their respective owners.



We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website. Please note that you may not frame, link to, or utilize any framing or linking techniques to enclose the Website or any portion thereof without Kristina Fidelskaya’s prior written consent, which may be withheld at Kristina Fidelskaya’s absolute discretion.

The limited license set forth in this section does not include the right to:

  • modify or download the Website or its Content (except caching or as necessary to view content)
  • make any use of the Website or its Content other than for personal use
  • create any derivative work based upon either the Website or its Content
  • collect account information for the benefit of another party
  • use any meta tags or any other “hidden text” utilizing our name or the Trademarks without our express written consent
  • use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only.

A website that links to our Website may:

  • link to, but not replicate, Kristina Fidelskaya Content
  • not imply that Kristina Fidelskaya are endorsing such website or its services or products
  • not misrepresent its relationship with Kristina Fidelskaya
  • not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages as determined by Kristina Fidelskaya
  • not portray Kristina Fidelskaya or Kristina Fidelskaya’s Products, services or other items in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
  • not use any Trademark without Kristina Fidelskaya’s prior written consent
  • not link to any page of the Website other than the home page. Kristina Fidelskaya may, at its sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorized use by you of the Website, terminates the limited license set forth in this section without prejudice to any other remedy Kristina Fidelskaya may have provided for by applicable law.



Kristina Fidelskaya is not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by Kristina Fidelskaya, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor does Kristina Fidelskaya assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.



Kristina Fidelskaya makes no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law that Kristina Fidelskaya will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any:

  • interruption of business
  • access delays or access interruptions to the Website
  • data non-delivery, mis-delivery, corruption, destruction or other modification
  • loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website
  • computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites
  • any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
  • events beyond Kristina Fidelskaya’s reasonable control.

Further, to the fullest extent permitted by law, Kristina Fidelskaya will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if Kristina Fidelskaya have been advised of the possibility of such damages. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, Kristina Fidelskaya’s liability is limited to the maximum extent permitted by applicable law.



Any dispute, controversy or claim arising out of or related in any way to this Contract and/or any sale of goods or services hereunder or any transaction contemplated hereby which cannot be amicably resolved by the Parties through negotiation within thirty (30) days shall be solely and finally settled by arbitration administered by the Dubai International Arbitration Centre in Dubai, United Arab Emirates in accordance with its rules.


The language of the arbitration shall be English. One (1) arbitrator shall be bound to adjudicate all disputes in accordance with the laws of England. The decision of the arbitrator shall be in writing with written findings of fact and shall be final and binding on the Parties.


However, if you have in any manner violated or threatened to violate Kristina Fidelskaya’s intellectual property rights, Kristina Fidelskaya may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts.


To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.



You acknowledge and agree that these Terms, together with Kristina Fidelskaya’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from Kristina Fidelskaya, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by Kristina Fidelskaya shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between you and Kristina Fidelskaya.

Kristina Fidelskaya reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

Kristina Fidelskaya may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

Kristina Fidelskaya reserves the right to refuse to supply Products to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. Kristina Fidelskaya will not be liable to you or any third party by reason of Kristina Fidelskaya withdrawing of any Product from this Website whether or not such Products have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these Terms, please contact Kristina Fidelskaya at:



Your use of this Website and any purchase by you of any Product from Kristina Fidelskaya shall be governed by the laws of the Emirate of Dubai and the United Arab Emirates.