Terms & Conditions

Use of Website

Kristina Fidelskaya is an online service of Kristina Fidelskaya FZ LLC, a limited liability company incorporated under the laws of the United Arab Emirates, at address: Office B103, Building 7, Dubai Design District, Dubai, P.O. Box 333271, United Arab Emirates and its subsidiaries (“Kristina Fidelskaya”) for the purpose of the sale of clothing, accessories and other items ("Products"/”Items”).

Great care has been taken to ensure that the Products displayed on our website resemble those one would encounter in a store shopping experience. However, color and clarity may vary from device to device used to access the Website, and therefore Kristina Fidelskaya cannot guarantee that the Product is a mirror image of that which was viewed online.

In order to be able to make purchases through the Website, you will be requested to register. The information sought will allow Kristina Fidelskaya to handle your transaction efficiently and effectively.
As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence.

If you require further information on shopping, shipping methods, exchanges & returns, and/or pre-order, please follow above mentioned corresponding links or contact our customer care representative.

The Website is available only to individuals who meet the Kristina Fidelskaya terms of eligibility, who have been issued a valid payment card, i.e., credit/debit card, and who have authorized Kristina Fidelskaya to process a charge or charges on their credit/debit card in the amount of the total purchase price for the item(s).

By making an offer to purchase merchandise, you authorize Kristina Fidelskaya to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization, and to allow individual purchase transactions.

You agree not to impersonate any other person or entity or to use a false name or a name that youare not authorized to use.

Kristina Fidelskaya may use the information you provide to conduct suitable anti-fraud reviews, and the agency involved may keep a record of that information.

We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.

In case your personal information changes, please notify us by contacting our Customer Care at the following email: customercare@kristinafidelskaya.com

Kristina Fidelskaya may modify these Terms at Kristina Fidelskaya sole discretion. If you do not agree to the changes to these Terms, you should stop using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us will not affect that order unless Kristina Fidelskaya is required to make the change by law.

Placing Order

When you make a purchase through the Kristina Fidelskaya website, you are offering to buy Products for the price stated and subject to these Terms. All orders are subject to acceptance and availability.

Once you have placed your order, you will receive an email acknowledging the exact details of your order. Unless otherwise notified, Kristina Fidelskaya’s acceptance of your order occurs, and a contract is formed only when you receive an email notifying Order confirmation. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, and where the reasons are outside Kristina Fidelskaya’s control that may result in you having not received that email in a timely manner. The Website features Products that have been carefully selected for sale however all products are subject to availability. For more information please refer to Stock availability.
For any other queries regarding shipments, deliveries & returns kindly contact our customer care on 0097145521070 or 0097142526088 or via email at CustomerCare@kristinafidelskaya.com and we will get back to you as soon as possible.

Any reference to business days in these terms and conditions implies the UAE business week.

Kristina Fidelskaya may not accept your order if:

  • An item that you have ordered is out of stock
  • Kristina Fidelskaya is unable to obtain authorization for your payment
  • Kristina Fidelskaya identifies a product or pricing error
  • The order does not provide sufficient guaranty of solvency

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

Pricing Policy

The prices for Kristina Fodelskaya products & services are fixed EUR (Euro) and with the currency conversion tool can be seen in one of the multiple presented currencies. The conversion tool is there to provide you with the current currency rate which may change as per the real time changes on the currency market.

Kristina Fidelskaya offers our customers the Delivery Duty Unpaid (DDU) terms, which means that you will only be charged for the items purchased (with complimentary shipping). All import duties and taxes will be covered by the buyer.

Payment

Payment will be debited and cleared from your account upon Order Confirmation. You hereby confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

If the issuer of your credit/debit card refuses to authorize payment, Kristina Fidelskaya will not be liable for any delay or non-delivery.

For the avoidance of doubt, receipt of payment does not mean the Kristina Fidelskaya has accepted your order and Kristina Fidelskaya reserves the right to return payment to you if the order is not accepted.

Kristina Fidelskaya takes essential precautions to ensure the security of the Website.

All credit/debit card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.

Kristina Fidelskaya shall exercise all reasonable care, as it is in Kristina Fidelskaya’s power to do so, to keep the details of your order and payment secure. In the absence of Kristina Fidelskaya’s negligence, Kristina Fidelskaya cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

Transfer of Property & Risk

Kristina Fidelskaya retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to Kristina Fidelskaya if payment is refunded.

Risk of loss or damage of the Product(s) will pass to you upon delivery.