Terms & Conditions

Learn more about the terms that apply to your use of our website and services.

Kristina Fidelskaya respects the privacy rights of its online customers and recognizes the importance of protecting the information collected. We will only use the information that we collect about our customers lawfully. All personal details are treated as confidential, and we reserve the right to disclose this information only in specific circumstances as set out below. All gathered data is stored on a secure server at all times.

Information We Collect

When you register on the Website or make a purchase, we may ask for and collect personal details such as your full name, email address, billing address, and telephone number. We and our third-party providers may also gather technical data, including your internet location (e.g. the URL you came from, IP address, domain types like .ae and .com), browser type, country and area code, the pages of the Website you viewed, any advertisements you clicked on, and search terms entered on our Website.

How We Use Your Information

We use your information only for the following purposes:

  • Maintaining your registration.
  • For statistical purposes to improve our Website and services.
  • To serve Website content to you.
  • To administer the Website.
  • To notify you of products or special offers (with the option to unsubscribe).
  • To send you information by post or email (with the option to unsubscribe).

If you do not wish to receive these communications, you can unsubscribe at any time or email us at customercare@kristinafidelskaya.com with the subject ‘Stop’.

Your personal data may be processed by Kristina Fidelskaya and may also be transferred to and processed by our parent, subsidiaries, or affiliated companies. Personal data may also be shared with third parties to facilitate transactions, provide marketing, IT, or customer service assistance, or support the operation of the Website and our services. All third parties are carefully selected and comply with data protection regulations.

Disclosure to Authorities

If requested by the police or any other regulatory or government authority investigating suspected illegal activities, we may provide your personal details as required.

Data Retention

Your personal data will not be kept longer than necessary for the purposes described in this Privacy Policy or to comply with legal requirements.

Legal Basis for Processing (EU/EEA Users)

If you are located within the European Economic Area, we only process your personal data if at least one of the following legal bases applies:

  • To finalize and execute a contract with you (e.g., product purchase, registration, customer service).
  • To comply with a legal obligation.
  • Due to our legitimate interest (such as anti-fraud activities and internal administration).
  • Based on your consent (such as marketing activities or analysis of your browsing and shopping habits).

Providing your data is often necessary to complete contracts or provide services. Without this information, we may not be able to fulfill your requests or provide services.

International Data Transfers

If you are located in the EU, your personal data may be transferred only to countries with adequate data protection or under standard contractual clauses approved by the European Commission, or if necessary to fulfill a contract with you.

Your Rights

If you are located in the EU, you have the right to:

  • Access and correct your personal data.
  • Revoke your consent for marketing at any time.
  • Object to certain processing of your data.
  • Request the erasure of your data under certain conditions.
  • Request restriction of the processing of your data in certain situations.
  • Receive your data in a portable format and transfer it to a third party if technically possible.

To exercise your rights, please access your account or contact us at customercare@kristinafidelskaya.com. For your security, we may ask you to verify your identity before fulfilling your request.